Support & FAQ

Welcome to the TileZen Garden support page. Here you can find answers to common questions and contact our support team.

Frequently Asked Questions

How do I play TileZen Garden?

Match two identical mahjong tiles to clear them from the board. Tiles must be "unlocked" (have no tiles on top and at least one side free) to be selected. Clear all tiles to complete the level!

What are the special tiles?

In addition to regular tiles, there are Flower tiles (Plum, Orchid, Bamboo, Chrysanthemum) and Season tiles (Spring, Summer, Autumn, Winter). Any two Flower tiles can match each other, and any two Season tiles can match each other.

What is Memory Mode?

Memory Mode is a special challenge unlocked after completing level 10 in Classic Mode. It tests your memory skills with unique tile matching mechanics.

I'm stuck! What can I do?

Use the "Hint" button to highlight a pair of matching tiles, or use the "Shuffle" button to rearrange the remaining tiles on the board if there are no moves left.

How do I restore my purchase?

Go to the Settings menu in the game and tap on the "Restore Purchases" button. If you have previously purchased items like "Remove Ads", they will be restored.

Still need help?

If you couldn't find the answer above, please contact our support team directly via email. We typically respond within 24-48 hours.

Email: support@tilezengarden.com

Please include your Device Model and iOS version in your email to help us assist you better.